Auckland International airport proposed marketing plan also suggests that the customer satisfaction is highly dependent of the motivation of the airport personnel. Employees’ compensation and performance appraisal processes incorporate major importance. In order to satisfy consumers, performance must include incentives to persuade staff to act like entrepreneurs.
The behaviors complaints must be overcome which inherit in the ownership and management separation. Productive and performance matched compensation and internal accounting systems can improve workers efficiency and trust on the corporation. The highly competitive airport and airline industry environment sets the strategic options open to the organization. For the development of effective procedures, environment, strategy, and structure guide performance, which will result in airport’s profitability and growth in the long run.
Regular employee training and their multicultural interactions in job routines can create the positive impact on their routine performance. They should be capable of understanding passenger’s problems and psychological issues in their improper handling of tight security procedures at the airport.
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