Sample Essay

The results state that 0 percent people did not expect assurance in the service quality of Singapore Airlines to be important. 2 percent people expected assurance in the service quality of Singapore Airlines to be somewhat not important.

6.5 percent people were neutral in their expectations for assurance in the service quality of Singapore Airlines. 14 percent people expected assurance in the service quality of Singapore Airlines to be somewhat important.77.5 percent people expected assurance in the service quality of Singapore Airlines to be highly important.

It states that 0 responses indicated that people did not expect assurance in the service quality of Singapore Airlines to be important. 1 response indicated that people expected assurance in the service quality of Singapore Airlines to be somewhat not important. 3.25 responses indicated that people were neutral in their expectations for assurance in the service quality of Singapore Airlines. 7 responses indicated that people expected assurance in the service quality of Singapore Airlines to be somewhat important. 38.75 responses indicated that people expected assurance in the service quality of Singapore Airlines to be highly important

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Essay: Research Results on Service Quality Level
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