Sample Essay

Service Processes 

Auckland International airport falls in the category of small smart airports that can fully utilize the control of promising and growing technologies and innovations in airline industry. AIA can use superior and especially deployed sensitive, responsible, and efficient capabilities. Service processes should build around a digital IP network that supports single, converged and effective operations.

This digital network is the airport control system which can operate every mode of consumers’ interaction. Digital systems would enable the transferring of timely information, extending collaboration, and integrating processes within the premises. AIA needs to significantly advance equipped capabilities, traveler services, and sophisticated safety competence. AIA also take passenger experience like the above case, to reach new service excellence by offering a variety of custom-made services enabled by uniform transfer of consumer data to predict desirable services.

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Essay: Management of the Customer Interface
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