Airport should achieve beyond its physical limitations to augment the experience for travelers at every stage of their journey. For example, AIA should display information on the position of transportation and parking, lined up on set parameters, to assist customers sketch their exit time and craft options about parking and other amenities.
AIA can experiment successfully with Web 2.0 services, in order to alert passengers of variations of flights at airport, weather forecasting, and traffic status by using social networking sites like Twitter. Frequent and web savvy passengers are already using Web 2.0 potential to share real-time data about the above mentioned issues.
These innovative, proactive airport facilities would enable AIA to include better integration with the city oriented ecosystem of individuals, government, and organizations that work together in a significant way with it.
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