The company represents leading automotive brands and operates either retail or a vertically integrated retail model that is exclusive distribution or retail and all depending on the market it is operating within. Their core brand partners include Audi, BMW, Honda, Mazda, Mercedes Benz, PAG, Subaru, Toyota/Lexus and Volkswagen. They aim to work hand in hand with all their manufacturing partners to deliver them the best retail services like no other (Inchcape plc, 2010).
The company has a unique model with retailing and distribution operations. The company also has the “Inchcape Fleet Solutions” that is theUK’s largest independent leasing company and it is managing a fleet in excess of 53000 cars (Inchcape plc, 2010).
The company’s vision is to be the most customer-centric automotive retailer group. According to them the cutting edge in the services industry is the quality of service provided to the customers. They believe that consistent provision of quality services increases loyal customers and also helps them achieve their financial and industrial targets. The company has 208 retail outlets and 85 distribution sites all around the world, each boasts of superiority and excellence in service (Wright, 2006).
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