The following introduces the concept of guest service management which is a sub function of hotel and hospitality management. The aim of the paper is to provide information about the concept and inform how customer satisfaction is measured in guest service management. The customer orientation of the concept is discussed and the importance of efficiency and customer satisfaction is highlighted. The nature of the product and service of guest service management as an intangible product is also discussed and the customer loyalty established as a measure of customer satisfaction is argued. A conclusion provides the gist of the discussion and research that is depicted in the paper.
Aside from this the guest service management also takes into account the subsidiary services, the recreation and fitness facilities as well as the laundry and guest aid and assistance . Additional services like tour arrangement and information and assistance providing help desks also come under the guest service management services.
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