The skills required by the retail companies in the industry are as follows (McKinsey & Company, 2002):
- Technical skills since now cars have to be more electronically sound.
- Hybrid skills since the Block Exemption Regulations now automotive retailers have to have expertise in dealing with multiple brands or brand partners.
- Customer service competencies and High level management skills since now quality of service is the distinguishing factor to gain competitive advantages and not price so customer relationship management is essential and management skills are needed to manage multiple brands and to provide excellent customer service.
A number of retail companies are equipped with these skills with the help of their manufacturer partners and they are capable enough to meet the demands of their customers. Therefore, Inchcape’s decision to expand into China to grow business will depend on the corporate governance codes in China.
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